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A digital consultant that leads conversations on your terms

An automated voice system built for mass communication: debt collection, order confirmation, data verification and information campaigns. One advanced engine, dozens of scenarios — launching a new campaign is a quick configuration, not another costly deployment.

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A complete voice agent, from A to Z

The agent calls like a human — introduces itself, verifies identity and conducts dialogue according to the script. When the conversation goes beyond the script, the customer is transferred to a consultant with full case context. Every call is recorded, transcribed and archived as evidence.

Natural voice, multilingual
Conversations conducted in a natural voice. Polish as standard, Czech and English on the roadmap.
Recording & transcription
Every call is recorded, transcribed and summarised by email or SMS to the customer.
Full archive as evidence
Call status, outcome, customer intent and full recording — ready for analysis and as legal evidence.

Typical scenarios

Solutions tailored to your industry and business processes. Each agent is built with precision for your challenges.

Operating pattern consistent with the rest of the Xelto platform

AI leads the conversation, humans decide on disputes, the system remains the source of truth. Every agent action (registered commitment, status change, disposition) reaches the source system with a full audit log — and is reversible.

AI leads, human decides
The agent conducts the conversation autonomously — escalates to a consultant only in disputed or exceptional cases, without interrupting the flow.
Full audit log of every action
Every registered commitment, status change and disposition reaches the source system with a timestamp and agent identifier.
Every action reversible
No change is irreversible — every agent action can be undone. A supervisor reverses any agent decision directly from the panel — without touching the code.

Compliance built in
from the start

Architecture designed to meet the highest requirements of auditors, corporate lawyers and regulators — without any compromises.

GDPR
GDPR compliance Data archiving and retention compliant with GDPR — automatic storage period policy.
AI Act (art. 50) Every conversation begins with mandatory AI status disclosure — in line with regulatory requirements.
Identity verification Based on fuzzy matching — no biometric data stored.
Local regulations Configurable time windows and retry policies respecting local consumer regulations.

One AI Agent.
Dozens of conversations simultaneously.

We measure success by cost per contact, consultant time recovered for escalated cases, and campaign archive completeness.

on a call Active
call waiting Waiting
call waiting Waiting
Traditional call center
A consultant makes 40–80 calls per day, works 8h/day. Call quality is variable — dependent on fatigue and mood. Archiving is manual or nonexistent.
on a callActive
on a callActive
on a callActive
on a callActive
Xelto Voice AI Agent
Dozens of simultaneous calls, operating within a configured time window. Every conversation is identical and script-compliant. 100% of calls recorded and catalogued.

How we work

Xelto delivers, deploys and maintains the entire voice and integration infrastructure. Your team defines campaign parameters — customer lists, scripts, time windows, retry conditions. Technology is on our side, results are on yours.

We deliver, deploy and maintain the full technology stack — voice engine, conversation engine, integrations with source systems, monitoring and updates. Your team doesn't need to involve the IT department in agent maintenance — that's on our side.
Customer lists, call scripts, time windows, retry conditions — everything is configured by your operations team through the management panel. You don't need developers for this. Script changes take effect immediately, with no redeployment.
We are accountable for outcomes — cost per contact, time recovered by consultants, campaign archive completeness. We don't sell software licences that you have to maintain yourself. We deliver a working system and are responsible for its quality throughout its entire lifecycle.

Start automating
customer conversations

Voice AI Agent deployment in 4 weeks. We'll configure, test and launch it together with your team — without interrupting current operations.

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