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Intelligent verification
and complaint automation

The digital standard for on-site advisory and ticket handling. AI analyses photo documentation, checks compliance with TDS standards and creates a draft decision — the technician approves it with one click.

Consult your service processConsult your service process Choose your areaChoose your area
Technical support — process automation
60%
Technician workload reduction
AI handles initial diagnosis and technical verification
24/7
Availability for contractors
Agent always available, regardless of expert on-call schedule
30%
Faster claim resolution
Automatic verification against TDS cards and standards

From expert bottleneck to 24/7 digital advisory

Technician bottlenecks, long ticket analysis times, manual verification of TDS cards and standards — every ticket demands expert time.

9:41
Tomasz (Service manager)
Ticket RK-2024/1142 — facade cracks after 8 months. Check compliance with TDS card and generate a decision draft.
Agent (Xelto AI)
Photo analysis complete. Damage: shrinkage cracks — non-compliance with PN-EN 998-1 standard. TDS card §4.2: applied at temperatures above 25°C. Decision draft requires technician approval.
Ticket RK-2024/1142
Damage Shrinkage cracks
Standard check PN-EN 998-1 — application non-compliance
Status Draft ready
Expert bottleneck
Too few technicians, too many tickets. Experts become blockers instead of generating value.
Manual TDS and standard verification
Every ticket requires searching through technical data sheets and standards — without AI tools that's hours of expert time.
Analysis time: days, not hours
Contractors wait for warranty decisions. Delays generate costs and client-side escalations.
No availability outside working hours
Experts don't work 24/7. Field tickets wait until morning — while the problem grows.

Who are you hiring? Meet your digital team

Agents work together under the supervision of the AI Orchestrator.

The technician decides, AI prepares

You get a system that prepares 100% of the data, but the final decision is always authorised by a human with a single click.

Contractor sends photos — agent analyses
The agent identifies the type and location of damage in seconds. Zero technician involvement at this stage.
RAG Agent verifies against TDS cards and standards
Automatic search of technical documentation and history of similar cases. The technician gets ready-made context.
Technician approves or modifies with one click
Decision Agent generates the decision draft — AI prepares, the human decides. No draft goes out without technician sign-off.

New AI employee deployed in 4 weeks

Integrates with the software you already use.

Enterprise-grade integrations
The agent works with your TDS database and standards — no data migration required.
CRM / service systems TDS databases ERP JPG / PNG / PDF
Deployment in 4 weeks
From contract signing to the first agent in production. No months of implementation or IT project risk.
60%
technician workload reduction
24/7
availability for contractors
30%
faster claim resolution

Proven results.
Not promises.

Case Study
Challenges
Expert bottleneck Manual TDS and standard verification Analysis time: days, not hours No 24/7 availability
Talk to an expertTalk to an expert

Your data never leaves your organisation

Check the full architecture

GDPR
GDPR compliant Full compliance with EU personal data protection regulations.
ISO 27001
ISO 27001 certified International standard for information security management.
No model training Your data never enters public AI models.
Human-in-the-Loop Every critical decision requires human approval.
Air Gap & Firewall Local AI operates exclusively within your infrastructure.
On-premise / Private Cloud The system and data never leave your company.
RBAC and ABAC Management sees everything; employees see only their own operations.
Data masking PII is automatically masked before reaching the AI model.
Go to Trust CenterGo to Trust Center

Questions that come up
before every implementation

The AI agent is a support tool, not a replacement for the technician. Every decision is approved by them. If the system is uncertain — it escalates, it doesn't guess.
Yes — RAG Agent indexes your TDS cards and standards. Database updates are synchronised. We do the knowledge base onboarding together at project kick-off.
It escalates to the technician with full context. It never generates a decision when confidence is low.
Yes — RAG Agent acts as a mentor for new advisors. It shortens onboarding and reduces errors stemming from lack of experience.
Yes — on-premise architecture. The agent runs inside your corporate network. We discuss infrastructure requirements in the diagnostic session.

Digital technician
available 24/7

According to PwC, only 34% of enterprises manage to take AI solutions beyond the pilot phase into production. At Xelto we start with an audit — we calculate ROI before you make a decision.

Schedule an auditSchedule an audit Let's talkLet's talk